FAQ - Your Deck Care Questions Answered - The Deck People

The Deck People

The answers to your questions

Frequently Asked Questions for Our Cleaning Services

What process do you use to stain wood?

We stain all of our projects by hand, without the use of sprayers. This way, it penetrates the wood as much as possible without letting it sit on the surface

How are we different from other companies?

Pricing: Once we give you a price and sign an agreement, unless the project scope changes our prices will not change. We honour our word. 

Timing: Once we give you a date range, we will honour that timing and let you know the exact timing closer to the dates.

Payments: We don’t need you to send an e transfer or got to the bank. Instead with credit card, you can get points and the convenience of having your card charged without having to be present.

Service: We answer our phones when you need us to, we respond when you have questions, and we solve problems when they arise.

 

My last company got overbooked and couldn’t make it in time before winter. How can I be sure you will not do the same?

In order to schedule work with us, we take a 25% deposit to guarantee your spot in the season. We do this because once we block off a time for you, we will turn down other calls that might come later. If we make a promise, we do everything possible to keep it.

I noticed there is no pricing on your website. Why do we need to meet in person?

As much as we would love to provide a flat rate, it is impossible to give every home the same quality job without sometimes undercharging/overcharging.

This is why we will almost always meet you at your home in person or ask for photos for the first time to make sure the quote is exactly right for your specific needs.

What other services do you provide?

The Deck People’s services include:

  • Exterior painting/staining
  • Stripping/ brightening
  • Power/soft washing
  • Polymeric sand filling

Shine Window and Eaves Cleaning services include:

  • Interior/Exterior window cleaning
  • Gutter cleaning
  • Exterior gutter mould removal
  • Gutter guard installation
  • Siding cleaning
Do you have insurance?

We have 2 types of insurance. The first is WSIB to cover any potential injuries to the workers. The second is liability insurance for up to $5 million is case of any damages.

What kind of experience do you have?

The Deck People was started in 2019.

After a combined total of 12 years in the painting industry and completing over $6 million of work, we decided that we wanted to build relationships where we would work each year with the same clientele.

Coming from a background of both business school and student painting, quality of service is our number one priority.

We started this business because we realized that most homeowners rely on either a local handyman who can be unreliable/does not have insurance, or a massive company that wants to finish every job as quickly as possible.

Our goal is to be the best, not the biggest.

Are your products eco-friendly?

All of our products are low VOC and meet local guidelines for emissions

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4.9
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